Key Account Manager

JOB DESCRIPTION Act as the main contact for assigned dealerships, building strong, long-lasting relationships. Manage the entire process from onboarding new dealerships to delivering solutions and ensuring they're satisfied and retained. Coordinate the onboarding, rollout, and final delivery of projects smoothly. Work with internal teams (sales, operations, IT, marketing, finance) to meet client needs and deadlines. Regularly engage with dealerships to understand their challenges and find ways to improve their experience. Provide advice and insights to dealers based on market trends and company knowledge. Monitor account performance, prepare reports, and share recommendations with stakeholders. Stay updated on logistics and supply chain technology to support dealers better. Be a trusted advisor and advocate for the dealerships within the company. JOB REQUIREMENTS Qualifications / Background / Experience 35 years of experience in Key Account Management, Customer Success, or a similar client-facing role. Proven ability to manage customer relationships and execute successful project rollouts within the logistics, supply chain, or transportation sector. Strong project management skills, including experience with onboarding and delivery coordination. Tech-savvy, able to understand and explain logistics technology platforms and tools. Experience recognising and solving customer pain points and improving experience across the account lifecycle. Strong collaboration and communication skills across internal and external stakeholders. Commercially aware with a marketing mindset focused on delivering business value. Self-motivated, solutions-oriented, and passionate about helping customers succeed. Preferred Qualifications: Bachelors degree in business, Marketing, Logistics, or a related field. Familiarity with customer journey mapping and experience design. Experience with CRM systems and project management tools. Background in logistics technology implementations or customer success in SaaS/logistics platforms.

Location: Sandton, ZA

Posted Date: 6/13/2025