Reservations & Travel Manager

SPA MANAGER KNYSNA (Garden Route) - Western Cape (South Africa) START: A.S.A.P / 01 July 2025 REPORT TO: Director / HR Director HOURS & SHIFTS: Hospitality Hours & Shifts standard including major holidays Flexibility is key Night Shifts when operationally required SALARY & COMPANY BENEFITS: R25,000 - R35,000 per month (Based on relevant experience desired in this role) Company Incentive programs MINIMUM REQUIREMENTS: Matric Hospitality related qualification (Tourism / Food & Beverage / Business Administration) Minimum 2 Years experience in Luxury Hospitality & Tourism sector Expertly groomed and highly presentable Familiar with all the duties and relevant procedures of Reservations in a Hotel / Cruise Ship Must be confident and skilled in OPERA - non neg. Excellent command of English (speak & write) - we deal with primarily international guests Organized, mature, confident and strong leadership qualities Be based in Knysna or willing to relocate (at own expense) Own car & valid driver license Experience leading a team in hospitality, travel, or tourism services A track record in setting and meeting sales or performance targets SOFT SKILLS & ABILITIES: A confident team leader with a guest-first mindset and high service standards Comfortable balancing operational structure with daily team management Passionate about training and equipping your team to succeed Proactive, solutions-oriented, and able to manage pressure calmly and efficiently Able to do general currency conversions / understand the exchange rate SUMMARY OF DUTIES: Pro-active involvement and Management of the sales and reservations of all properties in our chain through all direct channels available. Stay up to date of present and future room occupancy rate Maintain a high level of destination knowledge and tourist information. Assist the revenue manager with reporting where applicable Opening Rooms on availability grid in order to accommodate reservations Compiling and maintaining of departmental SOPs. Financial knowledge - know which payments and bookings are outstanding before arrivals HR Duties including department recruitment, onboarding, induction & exit Meet deadlines Work towards set targets

Location: Knysna, ZA

Posted Date: 6/13/2025