Tour Operations Specialist

Collette is seeking a Tour Operations Specialist for the Tour Development and Delivery Team. Candidate must reside in Italy. This is an Independent Contractor position. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for travelers worldwide, Collette values its people. Your journey starts here. Job Summary The Tour Operations Specialist is responsible for executing and maintaining operational accuracy and vendor management for all tour components within an assigned territory. This includes handling all aspects of key line items within the operations systems from end to end. The role involves ownership of vendor, departure-specific updates, and confirmations for the territory, as well as supporting secure space and chase bids. Regular meetings with Product Managers, Designers, and Buyers are essential to provide status updates and make relevant changes within the systems. The position aligns with the company's goals of Excellence and Revenue. Primary Functions Builds strong relationships with vendors through clear communication to confirm and update tour components, vendor status, and records confirmations within the systems. Attends regional meetings to support operational consistency and identify key operational needs and tour deviations. Coordinates across departments to ensure tour components are accurate and consistent, ensuring overall tour integrity for traveler satisfaction. Communicates with tour managers, buyers, product managers, and designers regarding vendor issues. Supports troubleshooting and resolution of vendor issues raised by Tour Managers. Creates and maintains various tour documents. Assists regional teams in finding backup options based on vendor denials. Maintains ongoing communication with vendors regarding service status and inquiries. Builds non-required line items into the systems, including assigning services, creating suppliers, and managing contracts and layouts. Assists with builds and audits of tour components with high accuracy. Supports maintenance and updates of tour components in the systems. Supports securing tickets for operational elements requiring pre-purchase. Partners with regional teams for FAMs and add dates processes. Assists with tour change updates and vendor messaging with accuracy. Knowledge and Skills Bachelor’s degree preferred or equivalent experience. Experience in scheduling, logistics, supply chain, or inventory systems is a plus. High initiative, analytical thinking, and problem-solving skills. Ability to plan, organize, and prioritize in a fast-paced environment. Ownership and proactive decision-making skills. Professional, positive, and proactive demeanor. Strong collaboration skills and adaptability to industry changes. Effective communication skills across all stakeholders. Technical proficiency with proprietary inventory management and MS Office. J-18808-Ljbffr

Location: salerno, IT

Posted Date: 6/13/2025