Personal Injury Advisor

ROLE PURPOSE: The Insurance Personal Injury Administrator is responsible for managing and coordinating personal injury claims from initiation to resolution. This role ensures that all claims are processed efficiently, accurately, and in compliance with legal and regulatory requirements. The administrator acts as a liaison between claimants, legal representatives, medical professionals, and insurers to facilitate timely and fair outcomes. JOB DESCRIPTION: Manage a portfolio of personal injury claims, ensuring timely and accurate processing. Liaise with claimants, solicitors, medical experts, and insurance providers. Gather, review, and maintain documentation including medical reports, witness statements, and legal correspondence. Monitor claim progress and update internal systems accordingly. Ensure compliance with relevant legislation, data protection laws, and company policies. Assist in preparing reports and summaries for internal and external stakeholders. Support the legal and claims teams with administrative tasks and case management. Identify potential fraud or irregularities and escalate appropriately. Maintain confidentiality and sensitivity when handling personal and medical information. ESSENTIAL SKILLS: Strong organizational and time management skills. Excellent written and verbal communication. High attention to detail and accuracy. Proficient in Microsoft Office Suite and claims management systems. Ability to handle sensitive information with discretion. Strong problem-solving and analytical skills. REQUIRED EXPERIENCE: Minimum 23 years of experience in personal injury claims administration or a similar insurance/legal role. Familiarity with UK personal injury law, insurance processes, and claims handling procedures DESIRABLE ATTRIBUTES: Empathetic and customer-focused approach. Ability to work independently and as part of a team. Resilience under pressure and ability to manage multiple priorities. A proactive attitude with a willingness to learn and adapt. CORE BEHAVIOURS: Huntswoods employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are aligned with our 6 Fundamental Values: Bring Your A Game Strive For Greater Enable and empower all employees Do the right thing Own it Deliver unbelievable service "It's not just about what we do, but the way we do it. And it's our values that help us enable and empower out employees, the do the right thing, and deliver unbelievable service."

Location: Umhlanga Rocks, ZA

Posted Date: 6/12/2025