IT Service Desk - Project Management NQF 5 Learnership ONLY PERSONS WITH A DISABILITY TO APPLY

Stipend: R6500 per month Duration: 12 months Requirements Relevant IT qualification (A, N, MCITP or equivalent) Microsoft Office Specialist (MOS) certification Microsoft Azure Fundamentals (AZ-900) certification (preferable) 18 - 34 Responsibilities Working as part of the wider team, ensuring attention is paid to achieving the team KPIs by answering calls and resolving tickets; Logging and updating all queries within the ticket logging system for tracking and audit purposes, in line with set procedures; Facilitate repairs of faulty equipment; Set up IT equipment required for boardroom meetings, video conferences and external client meetings where required; Maintain compliance with IT policies and procedures; Ensure that all incidents that are logged and or escalated are driven to timeous resolution within SLA guidelines; Managing, owning and being responsible for all IT first/second line support issues for customers; Referring issues that cannot be resolved immediately to appropriate members of the third line support teams. Receive and verify IT equipment as per specification, quantities and amount on purchase order. Arrange for equipment to be placed in the IT storeroom. Capturing correct hardware serial number, full item description, location and final destination on the hardware management system. Log a service desk ticket before issuing any stock. Update and /or create standard operating procedure where applicable in the IT Stock management area. Check IT equipment stock levels regularly and compare against asset register at least once a month. Provide a monthly report to including stock levels, exceptions, asset count detail. Report in writing equipment that has defects to management. Complete the register whenever stock is added to the IT storeroom or removed from it. Manage, control and record all movement (in/out) of IT equipment to the stakeholders. Actively involvement in IT stock management process, procedure and administration IT Service delivery. Capturing, maintaining data and voice master register. Load minutes, data on service provider portal. Assist with reporting stolen devices. Please send your updated MS Word CV, Matric certificate, and disability verification to office@bradshawleroux.co.za ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Location: Durban North, ZA

Posted Date: 6/5/2025