KYC Global Trainer

Global Operations Training Partner will primarily look after the training of KYC Operations staff both in technical processes and soft skills and will act as a support for new joiners and the needs of the wider operations. We are looking for someone who believes they can clearly transfer Technical and other knowledge to trainees, improve the way training is delivered and can simplify the complex learning for new recruits. Responsibilities: Management and delivery of the New Hire KYC Foundation Course for Banking, Markets and Citi Commercial Banking (CCB) Deliver training to all business levels; operations to senior managers. Ensure that all learning and development deliverable / queries / requests are delivered on time and to the highest standard. Develop and maintain good client relationships. Identify skill gaps on an on-going basis and design / amend training material and assessments and accordingly using the most appropriate learning interventions. Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material. Maintain Good housekeeping: tracking attendance, on time publishing of training Invites, New Hire follow ups, publishing training material. Strengthen the capabilities and enhance support within an already strong and collaborative team. Experience: Experience of delivering training to various levels within an organization – advantage Minimum of 3-4 years’ experience in a banking and/or learning & development environment Computer literate with good knowledge of MS Office applications. Adult learning and technology based learning advantage Good knowledge of learning and development principles advantage Strong knowledge of Citi systems, products and processes advantage KYC / AML knowledge a strong advantage Excellent communication skills and fluent English We offer: Competitive salary connected with annual salary review and discretionary annual performance bonus Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme) Hybrid model of work – 3 days from modern offices and from home Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed) Unlimited development opportunities within Citi global network.

Location: Warszawa, PL

Posted Date: 6/5/2025