Customer Relationship Manager

Pay@, a leading payment aggregator and provider of secure payment solutions , is looking for a Customer Relationship Manager to join their growing team. The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers. The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities. This position will be based in Stellenbosch. Responsibilities will include: Grow transaction volumes through servicing of billers under management; Source and onboard new billers; Grow transaction volumes through both retailer and digital payment networks; Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders; Identify and develop Pay@ strategic partnerships banks, referral partners, etc.; Explore innovative new solutions and collaborate across the business to grow Pay@; Act as the key interface between billers / prospects and departments within Pay@; Maintain Pay@s marketing presence in conjunction with the marketing team; Liaise internally to ensure operations pertaining to billers run smoothly; Track and report key business opportunities, sales analysis and forecasts, solutions and query management. Minimum requirements: Relevant tertiary qualification; 3-5 years' of similar experience in the payments/financial industry, with referenceable sales and enterprise-level client relationship management experience; Experience in the public sector is highly advantageous; Strong understanding of the payments environment (retailers, digital, banking, card schemes, EFT, settlement, acquiring, etc.) is crucial to the role; Valid drivers license, own transport, and the ability to travel fairly often; Fluent in business English - additional languages will be seen as beneficial. In line with the Pay@s Employment Equity policy and requirements, preference will be given to suitably qualified persons from designated groups. Please apply online at www.m3online.co.za before 09:00 on 27 June 2025. For general enquiries, contact our team at M3 Human Capital Management on XXX-XXXX. Please note that only shortlisted candidates are contacted. If you dont hear from us within two weeks of the closing date, please assume that your application was unsuccessful.

Location: Stellenbosch, ZA

Posted Date: 6/4/2025