Head Butler

The Head Butler will play a pivotal role in delivering a world-class guest experience through exceptional food and beverage service. Working closely with the butler team, this position ensures that every guest interaction is warm, personalised, and seamless. The role requires a hands-on leader who can manage and mentor a team, uphold service excellence, and collaborate with the kitchen and management to curate memorable dining experiences. Responsibilities: Lead and manage the daily operations of the butler team to ensure consistent, high-level service delivery. Provide full-service functionality to guests, ensuring your presence at all meal times until guests have finished. Uphold the overall guest service experience at the lodge, maintaining high standards in every interaction. Conduct daily service briefings and provide ongoing training and mentorship to the butler team. Maintain accurate records and accountability for service-related stock, including cutlery, crockery, glassware, and consumables. Engage with guests regularly to understand their preferences, dietary needs, and special requests, using this information to personalise their stay. Work collaboratively with the kitchen to ensure smooth meal service, presentation, and guest satisfaction. Deliver prompt and thoughtful feedback to management on any guest concerns or service challenges. Represent the lodge with professionalism, displaying exceptional grooming, communication skills, and a passion for hospitality. Candidate Requirements: Minimum of 2 years experience as a Head Butler in a 4 or 5-star establishment (essential). Proven experience in high-end, luxury hospitality with an understanding of 5-star service standards. Strong food, beverage, wine, and cocktail knowledge; barista or sommelier experience advantageous. Excellent understanding of dietary requirements and allergy considerations. Highly organised, detail-oriented, and calm under pressure in a fast-paced environment. Excellent interpersonal and communication skills; fluent in English (additional languages beneficial). Immaculate personal presentation and a passion for guest interaction and service. This is a live-in position.

Location: Hoedspruit, ZA

Posted Date: 5/27/2025