Customer Success Executive

We are currently recruiting for a recognised IT Services company for the role of Customer Success Executive . It’s an exciting opportunity to join a national growing organisation that values its people, encourages collaboration, and is passionate about delivering innovative digital solutions. In this role, you’ll build strong client relationships and helping to ensure the smooth delivery of services. What you’ll be doing: Build and nurture strong relationships with clients Oversee client onboarding, renewals, and day-to-day account management Provide consultative support on IT infrastructure including networking, cybersecurity, and cloud services Collaborate across internal teams (sales, support, technical) to deliver seamless service Track and report on client performance and satisfaction metrics Conduct client training sessions and gather feedback for continuous improvement Main Skills/ Requirements: Solid understanding of IT infrastructure: networks, servers, cloud computing, and cybersecurity Strong communication skills—able to explain technical issues clearly to non-technical clients Proven experience in a customer-facing role within an MSP or IT service environment A team player with a proactive, problem-solving mindset Comfortable working in a fast-changing tech landscape How you’ll be rewarded: Competitive salary and performance-based incentives Private healthcare, life insurance, and healthcare cash plan Generous pension scheme Individual development plans with access to ongoing training Flexible work options and supportive culture focused on work-life balance This is an excellent opportunity for an experienced Customer Success Executive to join a leading IT Services company, that are driven towards success! For further information on this Customer Success Advocate position, apply below! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Location: Wales, GB

Posted Date: 5/23/2025