Digital Applications Support Engineer - Pega/CRM

Job Overview : Team (Client)-They are Looking for skilled professionals to join their team in providing operational support for digital applications , including Online & Mobile Banking (OMB/OLB), Customer Relationship Management (CRM) Pega, and Account Opening (AO) platforms. The role encompasses ticket management, system monitoring, issue resolution, and collaboration to ensure optimal application performance . The senior specialist will also act as a Subject Matter Expert (SME), leading initiatives, improving processes, and ensuring system uptime. Experience : 3 Years to 8 Years (For Sr Role 5 Years of experience ) Notice Period : Looking for Immediate Joiners (Early Joiners Only - Serving Notice Period ) Mode of Work : Work from Office (White Field Bengaluru KA) Shift ( 24-7) Rotational Shift : (Weekend availability) - depends on Responsibilities : Operational Support & Monitoring : - Offer24/7 monitoring of digital applications to maintain system health and performance. - Perform daily system health checks, particularly following deployments or during outages. - Manage system shut down and start up requests during regular maintenance and ad- hoc deployments for OMB, CRM Pega, and AO platforms. Ticket Management & Issue Resolution : - Manage OLB, CRM Pega, and AO ticket queues, performing initial triage on assigned tickets. - Resolve tickets and member issues following documented L1, L2, & L3 support processes. - Escalate unresolved issues to appropriate Pod's, vendors, or internal business units. Maintenance & Process Management : - Assist in system-level support tasks, such as updating service account passwords and managing certificate renewals based on set cadences. - Communicate internal and vendor-related maintenance/outage updates using documented procedures. - Participate in knowledge transfer sessions to improve system understanding and contribute to process documentation for repeatable tasks. Senior Specialist Additional Responsibilities : - Act as a Subject Matter Expert (SME) for the architecture and technology stack of supported applications. - Lead the resolution of procedural and technical process gaps, working closely with leadership. - Drive troubleshooting initiatives, taking accountability for system up time and ensuring all supporting technologies, such as monitoring tools, are effectively managed. - Serve as a team leader, mentoring peers and fostering a collaborative work environment. Do Connect for further details & Clarity - ASAP (Very High Priority - Open Opportunity ). Looking for Immediate Hiring. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 5/15/2025