IT Support, Desktop, Support Technician, 2nd Line

Support Technician – Laptop Set-up Refresh Clinic Location: Onsite | Contract-Based | Immediate Start LISBURN SC Clearance Ideally Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout. Key Responsibilities: Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic. Login to systems using contractor-provided devices under guidance and supervision. Perform hands-on laptop refresh activities following the defined project processes. Collect legacy devices from users and issue new devices based on the migration schedule . Ensure accurate device tracking — handover and collect the correct number of units daily. Update all steps in the Contractor’s workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers . Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return — package using original boxes, label per Designation Rules (“Disposal” or “Refurbishment”). Secure all devices and equipment in onsite storage at the end of each day. Skills & Requirements: Previous experience in IT support, deployment, or refresh projects. Strong attention to detail and ability to follow strict processes. Good communication and reporting skills. Ability to work independently and within a team. Physically able to move equipment between locations safely.

Location: Bristol, GB

Posted Date: 5/14/2025