Roadside Assistant Specialist with advanced English (Especialista Asistencia Carretera Automoción)

MARLEX, is recruiting a Roadside Assistant Specialist with advanced English for a leading multinational in the automotive sector. Responsible for the operation and continuous development of Roadside Assistance as a group function (automobiles) for Spain and Portugal. Key accountabilities of the function: - Roadside Assistance (RSA) for passenger vehicles: Define the scope of RSA services in alignment with Customer Support and the parent company. Monitor RSA performance, identify areas for improvement, and implement corrective measures. Develop processes, methods, and tools to prevent breakdowns via “Help on phone” and/or enhance “Repair on spot”. Define the number and location of service vehicles in collaboration with RSA providers. Ensure RSA providers deliver a premium customer experience by tracking NPS. Develop and monitor action plans with service providers to ensure high-quality support. Ensure use of internal tools and systems by RSA providers. Oversee lead management processes related to RSA operations. Define training requirements for RSA agents in coordination with internal training departments. Manage and track the Roadside Assistance budget. Establish processes and collaboration frameworks with the dealer network (e.g., courtesy vehicles). Participate in group-level workshops related to Roadside Assistance. Lead the tendering process for RSA service providers. - Mobility Fleet: Manage the group’s Mobility Fleet to ensure its use by dealers for providing courtesy vehicles in cases of breakdowns, warranty repairs, or technical interventions. Monitor usage and distribution of the national Mobility Fleet. Determine the appropriate number of mobility vehicles per dealership based on volume and usage.Assess the impact of courtesy vehicle services on customer satisfaction indicators such as NPS. Profile requirements: Minimum 3 years’ experience in Sales, Aftersales in the automotive industry, or in a Roadside Assistance/insurance company. Advanced English. Portuguese highly recommended. Advanced MS Office skills. Problem-solving mindset with strong interpersonal and collaboration skills. Analytical and conceptual thinking – logical, creative, and strategic. Ability to analyze complex situations and identify priority areas for improvement. Solid knowledge of the automotive business and negotiation skills. Familiarity with General Data Protection Regulation (GDPR) is a plus What we offer: Permanent contract. Gross annual salary: €30,000–€36,000 bonus benefits.

Location: es, ES

Posted Date: 5/13/2025