Information Technology Support Engineer

Job Title – 2nd Line Support Engineer Location – West Midlands Onsite Contract Inside IR35 Rolling Monthly contract The ideal candidate will have extensive experience with the Microsoft 365 (M365) stack and a strong understanding of Salesforce support. This role is crucial in ensuring the smooth operation and support of our IT infrastructure and applications. Key Responsibilities: • Provide 2nd line support for all IT-related issues, ensuring timely resolution and minimal disruption to business operations. • Manage and support the M365 stack, including Exchange Online, SharePoint, Teams, and OneDrive. • Offer support and troubleshooting for Salesforce, assisting users with any issues and ensuring optimal performance. • Collaborate with 1st line support to escalate and resolve complex issues. • Maintain and update documentation related to IT processes and procedures. • Participate in the deployment and configuration of new systems and applications. • Ensure compliance with IT policies and procedures, particularly those related to security and data protection. • Provide training and guidance to junior team members and end-users as needed. Key Requirements: • Proven experience in a 2nd line support role, preferably in a senior capacity. • Strong expertise in the Microsoft 365 stack (Exchange Online, SharePoint, Teams, OneDrive). • Experience with Salesforce support and troubleshooting. • Excellent problem-solving skills and the ability to work under pressure. • Strong communication skills, both written and verbal. • Ability to work independently and as part of a team. • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Salesforce Administrator) are a plus.

Location: West Midlands, GB

Posted Date: 5/12/2025