General Manager

General Manager- Manchester (New Opening) What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Health Cash Plan (option to add children) Dental Plan (option to add children) Birthday Day Off Discount on Cowshed products and Soho Home (up to 50%) Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Soho House Manchester Located in the St John's area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members' restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor. The Role The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety. Main Duties Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values Implementing, overseeing and understanding the commercial viability of your business Effective hands-on day to day management and problem solving both front and back of house operations Performance standards Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency Demonstrating a commercial ability and awareness to both maximize and celebrate annual events Work with HOD's to ensure departmental budgets are met consistently Ensure that all departments rotas are forecasted, costed and published in line with the company standards To aim, achieve and maintain minimum 90% mystery shopper score in all departments Ensure retention of team members in line with company standards Management expectations and accountabilities Responsibility for feedback, training and development of all managers working at the site. Ensure that the site meets 100% completion yearly for annual reviews Embody, display and proactively drive the companies Pillars and Values Ensure that company policies and standards are maintained consistently by everyone working at the site Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place Scope of authority Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site. Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge What we are looking for Up to 3-5 years' experience in a busy hospitality venue within a General Management capacity Innovator and influencer with previous experience managing F&B operations Excellent interpersonal skills and ability to build relationships (internal and external) Strong attention to details Excellent customer service Fluent in English Organised and reliable Ability to work and maximize relationships within a diverse team Computer literacy within Opera, Micros and Adaco advantageous Full understanding of local authority requirements Personal license holder SIA knowledge, understanding and experience Physical Requirements: Must be able to seize, grasp, turn and hold objects by hand Able to work on your feet for at least 8 hours Occasionally kneel, bend, crouch and climb as required Expected working hours for a General Manager: Varying shift times across the seven days, to include working evenings, weekends, opens & closes AMRT1_UKCT

Location: Rusholme, GB

Posted Date: 5/12/2025