Complaints Resolution Handler

Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler. Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies. To be considered for this role you must have end-to-end compliant handling experience. Working Hours: • Monday to Friday: 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift. • Hybrid working is available following the successful completion training and probation. Salary: £25,000 Key Responsibilities: • Log, manage, and resolve customer complaints accurately and efficiently. • Take full ownership of complaint cases, ensuring a thorough resolution process. • Adhere to internal procedures, industry regulations, and company policies. • Maintain professionalism and deliver outstanding customer service at all times. • Work collaboratively with internal teams to expedite complaint resolutions. • Keep customers informed with regular updates on their complaint status. • Identify recurring issues and contribute to process improvements to prevent future complaints. Requirements: • Proven experience in end-to-end complaint handling. • Strong written and verbal communication skills. • Excellent attention to detail and problem-solving abilities. • Ability to build and maintain strong customer relationships. Benefits: • 33 days’ holiday (25 days’ annual leave 8 public holidays). • An extra day off for your birthday. • Discretionary bonus scheme. • Up to 20% pension contributions. • Eyecare and private medical insurance. • Clear progression path. If you’re interested in this opportunity, please submit your CV in confidence.

Location: UK, GB

Posted Date: 5/12/2025