Apprentice IT Helpdesk Analyst

Our client has an exciting opportunity for an Apprentice IT Helpdesk Analyst to assist with the smooth running of business systems by supporting day to day issues raised through their help desk. There will also be lots of projects and upgrades to get involved in! Duties and responsibilities: • Providing 1st line support for IT infrastructure and systems • Responding to help desk tickets • Testing of development and upgrades • Report creation and maintenance • Carry out routine tasks as assigned Required skills and experience: • Keen interest in IT • Team player • Windows 10 or 11, Word, Excel Desirable: Any knowledge/experience of the following: • SQL Databases, HTML, CSS, PowerShell, Jira, ODBC Reporting, ERP or warehouse systems, AWS, Active Directory, Exchange, Window Server 2016 or above, Virtualisation, Basic understanding of networking • Providing a service to others They will support you through a recognised Apprenticeship in conjunction with the local college so join their IT team and experience a genuinely happy and collaborative working environment where your ideas are heard, your contributions matter, and your growth is supported. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so

Location: Crownhill, GB

Posted Date: 5/12/2025