Software Support Engineer - Newcastle

Job Title: 1st Line Software Support Engineer Location: Newcastle Upon Tyne Salary: £25,000 per annum Job Type: Full-Time | Permanent Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused 1st Line Software Support Engineer to join our growing support team in Newcastle. About the Role: As a 1st Line Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment. Key Responsibilities: Respond to incoming support queries via phone, email, and ticketing system Troubleshoot software issues and provide first-line resolution or escalate where appropriate Log and track issues to ensure timely resolution and customer satisfaction Assist with software installations, configuration, and basic training Work closely with 2nd Line Support and Development teams to improve support processes What We're Looking For: Strong communication skills with a customer-first mindset Basic understanding of software applications, operating systems, and networks Ability to diagnose and troubleshoot technical issues methodically Previous experience in a helpdesk or technical support environment (desirable, but not essential) Enthusiasm to learn and develop within a technology-focused company What We Offer: Competitive salary of £25,000 Ongoing training and development opportunities Supportive and collaborative team culture Pension scheme and other benefits How to Apply: Click Apply Now or send your CV and a short cover letter outlining your interest to (url removed) Join us and be part of a team that's passionate about delivering great software and even better service

Location: Newcastle Upon Tyne, GB

Posted Date: 5/12/2025