Account Manager

Account Manager Ashford £28k - £40k basic commission Are you confident managing relationships with high-profile clients and keeping them happy? Have you worked in publishing, media, or SaaS and want to bring that experience into a client-focused role? Would you enjoy a mix of remote work and in-person collaboration at a modern Kent-based office? We are hiring an Account Manager to join a successful digital technology company that supports leading brands in the publishing and content sector. This is a fantastic opportunity for someone with 25 years experience who wants to grow in a professional, client-facing role supporting major clients and contributing to a high-performing team. This hybrid role requires 2 days per week (Tues & Weds) in the office located in Ashford, Kent. What the role involves: Be the go-to contact for a group of key clients, building long-term, trusted relationships Deeply understand both the companys products and your clients businesses to build rapport and offer valuable guidance Manage client renewals and report on any upsell or growth opportunities Conduct regular account update meetings and calls, presenting insights and progress Track and follow up on any support tickets raised by your clients, ensuring resolution Work closely with the customer support, product, and development teams to ensure excellent service Take responsibility for client satisfaction, loyalty, and retention Stay up-to-date on industry trends, market developments, and your clients competitors Feed valuable client feedback into the Product team to support ongoing development Collaborate with other Account Managers to share best practices and improve team performance Build a working understanding of your clients' wider technology ecosystem and systems What we are looking for: 25 years' experience in account management, client success, or a similar role A confident communicator comfortable leading meetings with platinum-level clients Professional, proactive, and organised someone who follows through and keeps things moving Experience in the publishing, media, or SaaS/software industries is highly desirable A curious and collaborative mindset keen to learn and contribute to a close-knit team This role offers variety, responsibility, and the chance to make a visible impact within a company that values integrity, innovation, and customer success. Occasional UK or international travel may be required for client meetings or industry events. ADZN1_UKTJ

Location: Willesborough, GB

Posted Date: 5/12/2025