Service Excellence Analyst

Are you passionate about continuous improvement, performance metrics, and operational excellence in cybersecurity? Join our InfoSec team and drive the efficiency and reliability of our information security services. As a Service Excellence Analyst (SEA) , you will be responsible for maintaining and raising InfoSec service standards by implementing automation, tracking KPIs, and analyzing performance to improve service delivery and quality. Key Responsibilities Define, track, and analyze key performance indicators (KPIs), OKRs, and SLAs for InfoSec. Identify improvement opportunities through performance data analysis. Implement automation to optimize service delivery and efficiency. Prepare reports and drive continuous improvement initiatives. Ensure a reliable and efficient service experience. Educational Background Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, Cybersecurity, or a related field. Experience & Required Skills Experience in performance data analysis and dashboard creation. Technical expertise in metrics management and tools like Tableau Prep, Power BI, Power Tools, etc. Solid understanding of service methodologies and performance metrics (KPI, OKR, SLA). Preferred certifications: CISA, CISSP , or equivalent. Languages Advanced English Core Competencies Strategic thinking and results-oriented mindset. Strong analytical and problem-solving skills. Why Join Walmart? You’ll be part of a global company driving digital transformation and excellence in information security services. Your work will help protect systems that support millions of customers. Interested? Apply now or share this opportunity with someone who might be a great fit.

Location: Ciudad de México, MX

Posted Date: 5/12/2025