Client Services Executive

Delivering tailored onboarding and product training sessions. * Supporting clients day-to-day, answering questions and resolving issues efficiently. * Monitoring account health and proactively addressing risks or opportunities. * Driving renewals and identifying ways to grow accounts through expanded use of the platform. * Sharing customer feedback internally to help inform product and service improvements. * Attending key client meetings and relevant industry events, as needed. What We’re Looking For * 2 years of experience in a Client Success, Account Management, or similar customer-facing role — ideally within SaaS or tech. * Strong communication and relationship-building skills. * Confidence in handling both operational support and strategic conversations. * A love of solving problems and helping others succeed. * Comfort working with data or analytics-based tools — and explaining insights in a clear, helpful way. * Familiarity with CRM platforms like Salesforce or similar. * Fluent English (spoken and written); other languages are a plus. * Bonus points for experience in industries like research, insights, or automotive — but not essential. What You’ll Get * A hybrid working setup with flexibility (Essex area office preferred). * Competitive salary with annual performance-based bonus. * Company pension scheme. * A collaborative, forward-thinking environment where your input matters. * The chance to work with global brands and cutting-edge SaaS solutions. If you’re driven by customer success, excited by technology, and ready to make a real impact — we’d love to hear from you. Apply now and help shape the future of client success in a fast-growing SaaS company

Location: Hadleigh, GB

Posted Date: 5/11/2025