Trade Sales and Customer Support Advisor

Are you a proactive and personable professional with a knack for sales and customer service which has been obtained from the trade environment (e.g. builders’ merchants, hardware, plumbing, or electrical)? Do you enjoy building relationships and delivering solutions that really make a difference? We’re looking for a Trade Sales and Customer Support Advisor to join a friendly, hard-working team in Wincanton. In this varied and rewarding role, you’ll be the first point of contact for the valued trade customers, offering expert advice, processing orders, and helping to grow long-term relationships that support the ongoing success. What you’ll be doing: Supporting trade customers with expert product advice, quotations, and efficient order processing Building and maintaining strong, long-lasting relationships with new and existing trade accounts Identifying opportunities to upsell and cross-sell to maximise customer satisfaction and sales Recommending the best product solutions to meet customer needs using up-to-date product knowledge Accurately maintaining customer records using the systems, including SAGE and CRM tools Working closely with the team to meet sales targets and deliver exceptional serviceWhat we’re looking for: A results-driven professional with strong telesales and admin skills Confident communicator with the ability to engage with stakeholders at all levels Self-motivated with leadership potential, capable of delegating tasks and driving team performance Customer-focused, with a keen ability to capture insights and provide feedback to the team Methodical, detail-oriented, and open to improving work processes Previous experience in a customer-facing or trade environment (e.g. builders’ merchants, hardware, plumbing, or electrical) IT-literate, ideally with experience using SAGE and CRM systemsWhat’s in it for you: Generous staff discount Health and wellness benefits Continuous training and career development Genuine opportunities to grow within the businessThis position is working 40 hours a week – Monday – Friday 8.30 – 17.00. The starting salary for this role is £30,000 PA. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Location: Verrington, GB

Posted Date: 5/11/2025