Customer Service Administrator

We are looking for a Customer Service Administrator, based just outside of Horsham, to work on a hybrid basis for an award winning, innovative team. You will be passionate about giving excellent customer service, striving to solve problems, with an interest in all things IT / gaming. Day to day duties will include: * Helping customers get the most out of their software and guiding them through any queries they may have. * Providing high-level customer support via telephone and email. * Onboarding new customers onto the software. * Analysing customer needs and helping to plan the product's future. * Collaborating with other departments in the company where necessary. * Contributing directly to user guide and support articles. The ideal candidate will have excellent customer service skills, with a desire to provide customers solutions. This is a permanent role, being offered on a hybrid basis of 3 days per week in the office and 2 days per week working from home

Location: Kingsfold, GB

Posted Date: 5/11/2025