Customer Service Administrator

SF Recruitment have partnered with an organisation near Cradley Heath who are looking to recruit a Customer Service Administrator to join their team on a permanent, site based basis. Salary: competitive Hours: Monday to Thursday 8.30am to 5pm, and 8.30am to 4.30pm Friday Responsibilities include: - Prompt and efficient processing of customer enquiries, orders and correspondence - communicating via email, teams and telephone. - Checking stock availability and lead times on SAP - Make quotations in SAP and actively follow up on them - Inform (potential) customers about our products and procedures - Order entry in SAP - Follow up open orders, stock and MTO - Inform customers of actions and price changes - Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally - Maintain reliable files on customer, end user and product information - Handle any type of complaint in a proficient way and recording in internal systems - Create/provide documents (Certpro, Customs, COO) - Determine shipment method and price - Invoice queries and credit request creation - Support colleague & sharing best practice - To carry out any other duties as necessary when directed by the UK Team Leader or the EMEA Customer Experience Manager

Location: Cradley, GB

Posted Date: 5/11/2025