Key Shop Manager

Drives store profitability by meeting or exceeding sales targets through a clear understanding of the consumer/shopper; supports the District Manager in delivery of the P&L by controlling operational expenses; manages the execution of effective and efficient store processes, with the end goal of providing a leading shopping experience. Key competencies around Consumer Interaction, Store Processes, Retail Excellence, and Employee Engagement. Key Responsibilities: Takes ownership of the overall store performance and allocates/organizes resources and processes to drive profitability in a variety of situations and market conditions Understands the impact of Retail KPIs and creates action plans around these to directly affect commercial outcomes Has a working knowledge of the store Profit and Loss statement and can make decisions to support the growth of Operating Profit Leads conversations with Back Office team around Category layout and the Shopping journey through an analysis of Sales vs Space Actively stays on top of Consumer Insights and proactively provides the feedback to the Office team to remain close to the consumer Leads the team’s adherence to and implementation of the House of Retail (standards and procedures) Key owner of the Back of House maintenance and control Monitors customer satisfaction and feedback to drive continuous improvement in service standards Optimize inventory management and enhance security in line with company guideline. Leads all People Discipline matters to ensure compliance to company policy Leads all People Development matters, specifically Performance Reviews, Talent Development, and Recruitment/Hiring/On-boarding Continuously sets a culture in pursuit of elevated retail standards through sales floor modelling Inspires the team through being a role model for the Company Values through daily ambassadorship Requirement: GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent Sales driven and results oriented Strong passion for customer service Relevant experience in the retail industry Good interpersonal and communication skills Energetic and motivated with a positive mindset Able to lead and motivate the team Good knowledge of MS office tools Able to work on rotating shift, weekends and public holidays J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 5/11/2025