Claims Advocacy Director, Financial Lines

Claims Advocacy Director, Financial Lines Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Reporting to the Head of Financial Services & Professions Group (FSPG), Singapore, with a helix to Head of Claims, Singapore and the Regional Head of Claims, to provide strategic claims management support for all complex and/or contentious FSPG’s client claims, including: Analyzing and reviewing coverage issues to provide claims consulting services to clients; Acting as a focal support point for clients to advocate for contentious losses, resolving a wide range of issues in creative ways; Providing support to clients to facilitate settlement of claims; Facilitating claims processes for clients to ensure progress from notification through to closure, including engaging insurers and their professional advisers; Conducting claims reviews, including analysis of claims data and providing claim-related data such as loss statistics, key trends, and cost reduction opportunities; Reporting and maintenance of claims database and systems; Supporting key client relationships with a focus on client governance and claims advocacy, delivering consistently high service standards; Participating in Requests for Proposal (RFPs) and Tenders, articulating Claims Advocacy services; Working with the Head of Department and regional management and service teams to deliver a comprehensive range of products, solutions, and services; Working with the Head of Department to support and develop performance standards and providing training to colleagues. Skills and experience that will lead to success At least 10 years of post-qualification experience in private practice litigating and managing complex financial lines claims; Deep financial lines product expertise and experience vital; Experience advocating for clients/policyholders in respect of novel/sensitive/contentious claims; Ability to communicate optimally across jurisdictions and different markets; Demonstrable understanding of the (re)insurance market and the role of a broking company in the claims arena. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance. All colleagues enjoy two “Global Wellbeing Days” each year. We offer a variety of working style solutions, recognizing that flexibility goes beyond just the place of work. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application process. J-18808-Ljbffr

Location: North East, SG

Posted Date: 5/11/2025