Data Engineer - ETL/Power BI

Key Responsibilities : - Data Migration Strategy: Work closely with project teams to design and implement the data migration strategy, ensuring a smooth and efficient transition of data from Genesys to Amazon Connect. - Data Integration & Transformation: Design and build robust data integration pipelines to move data between Genesys, Amazon Connect, and other systems. - This includes transforming and mapping data to ensure consistency and compatibility. - ETL Processes: Develop, manage, and optimize ETL (Extract, Transform, Load) processes to handle large volumes of data from both the Genesys platform and Amazon Connect. - Data Quality Assurance: Ensure that the migrated data maintains its integrity, accuracy, and completeness. - Implement data validation processes to verify the quality of data throughout the migration process. - Data Warehouse Management: Assist in the integration of migrated data into a central data warehouse or data lake, ensuring proper storage and accessibility for business analytics and reporting. - Automation & Scripting: Develop scripts and automation solutions to streamline data extraction, transformation, and loading processes, minimizing manual intervention and improving efficiency. - Monitoring & Troubleshooting: Monitor data pipelines and troubleshoot any data related issues during and post-migration, ensuring smooth operation and timely resolution of problems. - Collaboration with Stakeholders: Collaborate with other teams, including cloud architects, developers, and business analysts, to ensure that the data migration aligns with business requirements and technical constraints. - Performance Optimization: Continuously optimize data pipelines and workflows to ensure high performance and scalability for large datasets and real-time data processing. - Documentation: Create and maintain comprehensive documentation for data migration processes, data models, and technical workflows, ensuring transparency and knowledge sharing within the team. - Post-Migration Support: Provide ongoing support and optimization for data pipelines and integrations post-migration, ensuring that data continues to flow smoothly between Amazon Connect and other systems. Required Skills & Qualifications : - Proven Experience: 3 years of experience in data engineering, with hands-on experience in building and managing data pipelines, integrations, and migrations. - Genesys Experience: Solid understanding of Genesys platforms (Genesys Cloud, Genesys Engage) and experience with their data models, APIs, and reporting capabilities. - Amazon Connect Knowledge: Familiarity with Amazon Connect and its data integration capabilities, including experience working with Amazon Web Services (AWS) like S3,Lambda, and DynamoDB. - ETL & Data Integration: Strong experience designing and implementing ETL processes, using tools like Apache Kafka, Apache NiFi, Talend, or AWS Glue. - Data Modeling & Transformation: Expertise in data modeling, data transformation, and working with both structured and unstructured data. - SQL & NoSQL Databases: Strong knowledge of SQL and NoSQL databases such as MySQL, PostgreSQL, MongoDB, or DynamoDB. - Experience with cloud-based databases is a plus. - Cloud Technologies: Familiarity with cloud computing concepts and services, particularly AWS services like Redshift, Lambda, S3, RDS, and others. - Programming & Scripting Skills: Proficiency in programming languages like Python, Java, or Scala for data manipulation, automation, and integration. - Data Quality & Testing: Experience with data quality practices, including validation, data cleansing, and ensuring the accuracy of migrated data. - Problem Solving & Troubleshooting: Strong analytical and troubleshooting skills to quickly identify and resolve data issues during migration. - Collaboration & Communication: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders. Preferred Skills : - AWS Certification: AWS Certified Big Data - Specialty or AWS Certified Solutions Architect is a plus. - Experience with Migration Projects: Experience working on large-scale data migrationn projects, especially in the context of contact center platforms like Genesys and Amazon Connect. - Familiarity with Reporting Tools: Experience integrating and working with reporting tools such as Tableau, Power BI, or AWS QuickSight for business intelligence and analytics. - Agile Methodologies: Familiarity with Agile project management practices and working within an Agile team environment. - DevOps Practices: Experience with CI/CD pipelines, containerization, and automation tools like Jenkins, Docker, or Kubernetes for data operations (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 5/10/2025