Floor Manager - Luxury Restaurant, Stellenbosch

Floor Manager Luxury Restaurant on a Wine Estate A prestigious wine farm restaurant in Stellenbosch is looking for a highly skilled Floor Manager to oversee operations, ensure seamless service, and uphold the establishments commitment to sustainability and luxury hospitality. This is a unique opportunity to lead a dynamic team in an environment that values innovation, guest experience, and environmental responsibility. Why Join Us? Work in a thriving, eco-conscious environment, where sustainability is a core focus. Be part of a prestigious hospitality destination, offering exceptional service and guest experiences. Enjoy competitive financial rewards, recognizing your expertise and dedication. Lead a team in one of the best places to work, known for its high-achieving, supportive culture. Key Responsibilities: Oversee floor operations, ensuring flawless service and guest satisfaction. Lead and motivate front-of-house staff to maintain excellence in hospitality. Ensure seamless communication between kitchen and service teams. Handle guest relations, proactively resolving concerns and enhancing the dining experience. Maintain a high-end atmosphere, ensuring attention to detail in presentation and service. Monitor table flow, reservations, and overall service efficiency. Uphold sustainability initiatives, promoting eco-conscious practices in restaurant operations. Key Performance Indicators (KPIs): Guest Satisfaction Maintain high guest feedback scores through proactive service. Service Efficiency Ensure smooth floor operations with optimized workflow and minimal delays. Team Leadership Train and mentor staff, fostering a culture of growth and excellence. Sustainability Compliance Implement and oversee environmentally responsible practices. Quality Control Ensure adherence to luxury hospitality service standards. Financial Performance Support profitability while maintaining exceptional service. Innovation Identify and implement improvements for guest experiences and efficiency. Health & Safety Compliance Ensure all health, safety, and hygiene regulations are followed. What Were Looking For: Minimum of two years of experience in a similar role within luxury hospitality. Strong leadership, communication, and problem-solving skills. Passion for exceptional guest service, team development, and sustainability. Ability to thrive in a fast-paced, high-performance environment. Benefits: Competitive salary and benefits package. Opportunities for professional growth and leadership development. A supportive and forward-thinking work environment. Work in one of the most respected, luxury sustainability-driven hospitality destinations on a wine farm. Apply today and take the next step in leading sustainable luxury hospitality excellence!

Location: Stellenbosch, ZA

Posted Date: 5/9/2025