Junior IT Systems Support Technician

Minimum Requirements (Experience and Knowledge): Windows 2000/XP/2003 administration. Sound working knowledge of MS Windows 2000/XP/2003 operating systems. Advanced working knowledge of Microsoft Office. Must have a valid drivers license. Knowledge of the functionality/modules in Axapta, an added advantage. Monitor Anti-virus and related Security (SentinelOne) experience preferred. ERP system and data integration solutions (Dynamics AX) experience preferred. POS experience, an added advantage. Server Hardware and related software. IP Telephony. Servers Raid Storage - SAN. VMWARE. Microsoft Active Directory. Mail - Exchange Server 2003, 2008. Local Area Networking and Wide Area Networking. Networking Security and policies. DNS, DHCP, ISA Server. UPS & Generator. Cisco Routers, Switches, Wireless, VLAN. Monitoring of Telecommunications, Bandwidth utilisation. Duties and Responsibilities: Learn the business operations and understand how all the systems interact with the databases. Assist in the maintenance of current databases, balancing checks and month-end procedures. Roll out new databases. Clearly document the resolution of all issues. Recreate the issue, or provide guidance, to the Development team for further analysis. Effectively communicate with various staff levels at the client site to understand and resolve issues. Test any applicable coding changes. Work on own assignments and follow through to completion. Operate within the terms of the Service Level/Maintenance Agreement that exists between the client and its customers. Assist Data Analyst with various data and reporting requirements. Promptly communicate project status and issues to the Manager. Handle multiple issues and the dynamics of reprioritisation due to evolving production critical issues. Provide training to business users relating to new functionality and/or features. Maintain new Legacy Database in terms of: Performance Archiving Capacity planning Integrity Security Skills and Abilities: An avid appetite to achieve optimal performance in all aspects of the IT core responsibilities. Pro-active approach to maintenance and administration. Numerical skills. Excellent computer literacy skills. Administrative skills and abilities. Excellent communication skills. Ability to follow specified procedures in the completion of their duties. Trustworthy; reliable; good team player with great interpersonal / social skills. Use initiative to solve various problems. Team player with a positive and friendly disposition and a hands-on leader. Ability to work under pressure.

Location: Riverhorse Valley East, ZA

Posted Date: 5/8/2025