Quality Control & Technical Services Manager

The Quality Control & Technical Services (QC/TS) Manager owns the look, performance, and long-term integrity of every finished floor we install. You will set quality standards, solve complex technical issues, and coach teams to maximize safety, productivity, and profitability throughout a project's life cycle from pre-construction reviews to warranty close-out.

Key Responsibilities (per phase)

Pre-Project

• Attend project orientation meetings; scrutinize drawings, specs, and submittals for compatibility and constructability.

• Advise the Project Administrator on building a technically sound submittal package.

• Establish production benchmarks and recommend the most qualified installers for each job.

• Lead initial site walkthroughs on projects or those with non-standard materials/methods.

• Spot-check field measurements to prevent take-off errors.

During Project

• Visit significant or complex projects at least weekly to verify workmanship, safety, and productivity.

• Compare actual vs. planned production rates; work with Project Managers (PMs) to recover slippage.

• Track waste factors and issue corrective guidance.

• Diagnose substrate issues and coordinate solutions with field supervisors.

• Write clear technical reports when issues arise and liaise with manufacturers on material defects.

• Confirm daily reports and documentation are complete.

Post-Project

• Lead warranty investigations, schedule 3rd-party inspections, and determine responsibility.

• Craft win–win resolutions for clients while protecting company interests.

• Evaluate installer and subcontractor performance for continuous improvement.

General / Leadership

• Develop, maintain, and enforce Allstate Floors' quality standards.

• Serve as the primary technical resource for PMs and field supervisors.

• Identify skill gaps; design and deliver in-house training on products, materials, and installation methods.

• Collaborate with PMs to appraise field-supervisor performance.

• Perform other duties reasonably aligned with the role's purpose.

Required Qualifications

• 7+ years' experience in commercial flooring, tile, or a closely related construction trade, with at least 3 years in quality control, field management, or technical services capacity.
• Expert knowledge of flooring materials, installation methods, and substrate preparation.
• Proven ability to read/interpret construction drawings, specs, and submittals.
• Strong diagnostic and problem-solving skills; able to effectively write concise technical reports.
• Demonstrated leadership coaching field crews, enforcing safety, and driving productivity.
• Proficiency with construction tech (Fieldwire or similar), MS Office, and digital documentation.
• Valid driver's license and willingness to travel daily/weekly to job sites.

Preferred

• Certifications such as CFI, ACT, ICRI, or manufacturer installation credentials.
• Experience working with large-scale hospitality, healthcare, or gaming facilities.
• OSHA 30-Hour and First-Aid/CPR credentials.

Physical & Travel Requirements

• Routine on-site presence (indoor/outdoor) with walking, standing, climbing ladders, and occasional lifting up to 50 lbs.
• Travel throughout Maryland, DC, and Northern VA

What We Offer

• Competitive salary with performance bonuses.
• 401(k) with company match, health/dental/vision insurance, and paid time off.
• Professional development access to manufacturer certifications and leadership training.
• An entrepreneurial culture where your expertise shapes how we build.

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