IT Support Hardware & Software

Location: Simondium, Klapmuts, Western Cape Minimum Requirements Education: - Matric (Grade 12) required - IT-related certification or diploma (e.g. A, N, MCSE, or similar) preferred Experience: - 12 years in a technical support or IT technician role - Experience with hardware installation and network troubleshooting - Customer-facing experience is a strong advantage Technical Skills: - Installation and configuration of PCs, printers, and peripherals - Troubleshooting hardware and software issues - Familiarity with Windows OS, networking protocols, and basic cybersecurity principles - Understanding of licensing, network mapping, and administrative tools Competencies Technical Competencies: - Strong diagnostic and problem-solving skills - Ability to support multiple hardware/software systems - Basic knowledge of IT infrastructure and system security Behavioral Competencies: - Good communication and interpersonal skills - Self-motivated and proactive - Team player who can also work independently - Strong time management and organisational skills - Customer-service orientation Key Responsibilities Support and Troubleshooting: - Provide first- and second-line support for hardware and software - Resolve technical issues remotely and on-site - Follow up with clients to ensure issue resolution and satisfaction Installations and Maintenance: - Perform hardware/software installations on client sites - Prepare and verify installation packages - Coordinate installation and call-out dates - Perform post-installation checks and follow-ups IT Operations: - Maintain and monitor internal IT systems - Perform system upgrades and backups - Implement basic cybersecurity measures - Support internal users and infrastructure Training and Documentation: - Conduct individual and group training for clients - Train support consultants on hardware usage - Assist with documentation, manuals, and research General: - Keep support tickets and admin up to date - Handle special projects and R&D tasks as needed - Maintain confidentiality of client data - Be available for overtime work when required Send your CV, Salary Expectations, Location and Foto to chrisnel@vinerecruitment.co.za with the sub-heading *IT* . Looking forward to working with you!

Location: Cape Winelands, ZA

Posted Date: 5/3/2025