2nd Line Assurance Engineer

ROLE PURPOSE The Transmission Assurance role is responsible for providing a function within the Transmission Service Assurance space and support operations for global EBU customers. This entails Monitoring of Access Nodes, resolving and communicating failures as and when they occur. ROLE REQUIREMENT Perform assurance on the transmission network for a NOC perspective 24/7/365 shift working Assisting to resolve P1 to P4 failures by engaging with high level Provide transmission assurance support to and from Field Force Outsource for Edge and Access infrastructure Effectively communicate status of service outages and escalate as per established Vendor support and escalation matrix. Ensure that all faults are fixed within the relevant SLA. To use reports from OSS platforms to identify issues and failures that need corrective action. Provide transmission assurance support to Operations, NMG & EBU Edge and Access infrastructure Liaise with vendors and fibre providers for resolution of the network faults within the agreed timelines Perform scheduled preventive maintenance for proactive support for global customers. Core competencies, knowledge & experience High level understanding and experience in DWDM network Good knowledge & experience in the Optical Fiber technologies, and Synchronization. Good understanding of routing and transport protocols (BGP, OSPF, IS-IS, MPLS etc.) Troubleshooting skills Analytical thinker & solution oriented Resilient planning & implementation Must have technical / professional qualifications B-Tech degree Electrical or Electronic Engineering or IT related degree 3 - 5 years work experience in telecoms industry specific to Transmission Assurance (Maintenance) and Transmission Systems Minimum 5 years exposure in troubleshooting large IP/MPLS networks CCNA in Routing and Switching essential with CCNP advantageous Symmetric, Nokia and application thereof

Location: Midrand, ZA

Posted Date: 5/1/2025