Ingeniero superior de soporte técnico

Know about HCL Techn HCLTech established its presence in Mexico in 2008 and now employs a diverse group of over 2,400 people working across Guadalajara, Mexico City, and Monterrey. With our strong local and global experience, solutions, and >85% of the workforce being local, we are supercharging progress for our 90 customers across 25 of 32 states in Mexico through multi-year engagements, including Fortune 500 organizations. The Senior Support Engineer candidate must have: Integration and Management: Integration of IT and OT systems to ensure seamless operation and data flow. Support the IT/OT infrastructure, including networks, servers, and industrial control systems. Ensure the security and reliability of both IT and OT systems. Support and Troubleshooting: Provide technical support for IT and OT systems, resolving issues promptly to minimize downtime. Troubleshoot and resolve hardware and software problems related to manufacturing equipment and IT systems. Coordinate with vendors and service providers for maintenance and support. Continuous Improvement: Implement best practices for IT/OT integration and management. Drive continuous improvement initiatives to enhance system performance and efficiency. Stay updated with the latest technologies and trends in IT and OT Qualifications: Education: A relevant degree in Information Technology, Computer Science, Engineering, or a related field is typically required. Skills and Experience: Strong knowledge of IT and OT systems, including industrial control systems, SCADA, PLCs, MES and network infrastructure. Proficiency in programming languages, databases, and software development concepts. Experience in defining MES solution architectures and develops detailed design specifications. Experience with cybersecurity practices and protocols for both IT and OT environments. Excellent problem-solving and troubleshooting skills. Strong communication and leadership abilities to manage cross-functional teams. Advanced english communication We offer: Direct and indefinite hiring, 100% payroll schema, all law benefits Benefits above law (Major and minor medical insurance, Life Insurance, saving funds, grocery coupons, 30 days Christmas bonus, 12 days vacations, dental and optical plan)

Location: Monterrey, MX

Posted Date: 4/30/2025