Service Desk L1

HCL is looking for Service Desk with the below skills: Job Description: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat or videocall for customer’s end users Classify Service Calls according to the specified options. Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles. Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution. Skills: 2-3 years of experience in similar role High school certificate Customer-focused Time availability is required. Thorough knowledge of troubleshooting remote access issues Excellent communication skills, (active listening skills) Able to articulate and speak with clear voice Must have empathy with end users Good writing techniques (English) Good phone techniques (English) Experience with: Citrix, ServiceNow, Active Directory and connections to VPNs Condiciones Lugar de trabajo: Minerva BENEFITS: Fondo de ahorro: $70,000 anuales Vales de despensa: $2,200 mensuales Aguinaldo 30 dias Reparto de utilidades (aprox 15 dias a 1 mes del salario) Seguro de gastos medicos mayores, Seguro gastos medicos menores ($4,000 a $6,000) Seguro de vida

Location: Zapopan, MX

Posted Date: 4/30/2025