Engineering Support Level 2 - Market Analytics

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. A PROUD HISTORY OF OVER 75 YEARS FY22 REVENUE 10.4 BN USD WE’RE PRESENT IN 66 COUNTRIES OVER 1,400 ACTIVE GLOBAL CLIENTS Role: Engineering Support Level 2 - Market Analytics (PTP, DS,MW) Responsibilities: Investigate and drive support resolution with senior external clients. internal stakeholders and other Marquee engineering teams Serve as point of escalation for support issues from (Ll) Providing mentorship and guidance to junior team members to ensure successful resolution of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. Automate manual processes to increase efficiency and reduce risk. Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Work closely with the engineering team to drive resolution of client issues. participate in on-call rotations and respond to incidents as needed. Continuously improve processes and systems to increase reliability and reduce risk. Influence and suggest improvements on roadmap for enhancing Marquee client experience. Create documentation /runbooks and code snippets to share with clients and internal engineering teams Key criteria: Must be comfortable coding in Java and or Python. debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling. Must have a basic knowledge Of UI and API integration. Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence. Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues We Offer Career development according to your profile and interests. Work in one of the best companies and feel proud. Access to an innovative methodology and tools. Direct contact with experts worldwide. Use of work schemes and cutting-edge technologies. Constant training. Work environment based on teamwork and collaboration. Participation in International Projects Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Location: México, MX

Posted Date: 4/30/2025