System Administrator

Duties and Responsibilities: Provide end-to-end support for all Supply Chain Solutions. Serves as the immediate technical contact for all DC, MDC, Ship Hub and retail locations, handling calls and chats, and documenting all interactions in ServiceNow. Address issues and outages as required, collaborating with vendors, developers, and application administrators to resolve them and identify the root cause. Manages automation infrastructure for MDCs and Ship Hubs. Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems. Communicates technical information to technical and nontechnical personnel. Uses standardized procedures and practices to achieve goals, objectives and meet deadlines. Advance issues as needed to ensure SLA is met or exceeded. Develop documentation around issues and resolution of those issues. Must be willing to participate in rotational on-call. Qualifications and Requirements: General System Administration experience General knowledge of Windows Experience working with databases (Oracle and SQLServer) Experience working with a ticketing system Ability to learn complex processes and procedures Ability to identify and resolve issues independently. Strong documentation skills. Excellent oral and interpersonal communication skills. Ability to communicate ideas in both technical and user-friendly language. Experience working in a team-oriented, collaborative environment. Highly self-motivated with keen attention to detail. Able to prioritize and implement tasks in a fast-paced environment. Solid understanding of the organizations goals and objectives. Assists with the installation, configuration, maintenance, debugging, and support for systems software/hardware, to ensure expected availability and performance levels are achieved. Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements. Regular and reliable attendance. Other duties as assigned.

Location: bangalore, IN

Posted Date: 4/29/2025