Security Operations Manager

Duties and Responsibilities: Oversee daily SOC operations, ensuring effective monitoring, detection, and response to security incidents. Manage the SOC shift schedule to ensure 24/7 coverage, with clear communication to leadership regarding any changes. Coordinate SOC responses to incidents, ensuring proper triage, investigation, containment, and remediation. Develop and maintain SOC policies, procedures, and playbooks to standardize response efforts. Monitor and report on SOC performance using critical metrics and regularly update cybersecurity leadership. Assist in developing strategic plans for SOC growth and enhancing capabilities to address evolving cybersecurity threats. Evaluate and integrate new security technologies to improve SOC performance and incident response. Conduct quality control checks of L1/L2 issues to ensure all incidents are addressed properly. Call out complex incidents to the Cyber Threat Prevention team based on established protocols. Collaborate with the Cyber Threat Prevention team to implement efficient processes and drive response automation. Ensure the reliability and availability of all security services and systems. Find opportunities for security rule tuning and collaborate on improving monitoring and detection mechanisms. Communicate incident detection and mitigation progress to relevant team members. Partner with the Automation team to develop and implement automated response processes. Develop strong working relationships with IT, Security, third-party vendors, and business partners. Ensure alignment to ITIL processes and maintain security standards to meet SLAs. Monitor emerging technologies and trends to assess their applicability to Fergusons cybersecurity needs. Mentor and train SOC team members to build a high-performing, collaborative team focused on continuous improvement. Enforce security policies and standards in collaboration with the Security Governance team. Perform other duties as requested by management and be available to work holidays and weekends as needed. Qualifications and Requirements: 5-8 years of experience in incident response operations, with at least 3 years in a leadership or management role within a Security Operations Center (SOC). The ideal candidate should have experience being responsible for incident response efforts, leading SOC teams, and implementing security strategies to improve the overall security posture of the organization. This includes collaborating with multi-functional teams, enhancing SOC processes, and developing team members. Certifications such as CISSP are desirable, though not required. A masters degree or equivalent experience in Cybersecurity, Computer Science, Information Technology, or a related field is preferred. Solid ability to coordinate incident response functions, ensuring incidents are called out and handled effectively, including managing SOC analysts in response to flagged issues. Proficiency in using SIEM platforms to monitor and improve incident detection and response strategies. Expertise in leading incident handling efforts, guiding SOC analysts through security incidents, and ensuring timely resolution. Ability to identify patterns in recurring threats and suggest improvements for rule tuning and documentation. Skilled in correlating incident data from various sources to assess and advance incidents effectively. Proficiency in creating and maintaining technical user documentation to enhance SOC operations and support cross-team collaboration. Strong presentation skills and the ability to clearly communicate technical information to both internal and external partners. Demonstrated leadership ability to empower, mentor, and guide team members, fostering a culture of continuous improvement and collaboration. Strong problem-solving skills and the ability to handle time-sensitive incidents while meeting deadlines. Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and familiarity with mobile devices and security technologies. Ability to work in a multi-functional team environment and apply logic, reasoning, and problem-solving in a fast-paced setting.

Location: bangalore, IN

Posted Date: 4/29/2025