Intake Coordinator - Fire & Water Restoration

**This is an in-person Intake Coordinator position and is based in Tacoma, WA**

Pay range: $19-$21/hour Schedule: Monday - Friday 8am-5pm (May expand to include evenings and weekends based on company need)

ServiceMaster of Tacoma is seeking bright, motivated, hardworking individuals to join our Intake Coordinator Team at our office in Tacoma.

Our Administration Team’s Mission Statement: Our Team’s mission is to provide peace of mind to our customers and to ensure accurate workflows through constant support of each other and our customers.

Are you interested in being a part of an administrative team that focuses on a culture of being professional, reliable, and positive? Who trains and grows together to work smarter, not harder? Who is sincere in the desire to work together to deliver our customers a 10/10 experience? If so, we want to meet you!

As an Intake Coordinator, you will be a part of a team with shared goals, working together to complete each day’s tasks including but not limited to:

• Answering phones and providing prompt & friendly customer service.
• Provide effective communication both internally and with our customers.
• Gather customer information and details of their loss and work with the scheduler to dispatch a crew.
• Provide an emphasis on accurate data capturing & entry.
• Assist project managers and coordinators as needed with ancillary tasks.
• Review and improve program metrics through regular process improvements.
• Engage in and add to our team & company culture.
• Join the on-call rotation to address after-hours emergency calls such as new losses and scheduling calls during pre-scheduled on call days.

What ServiceMaster of Tacoma offers:

• Training program to develop valuable career building skills.
• 3 weeks of paid time off annually which increases by 1 week for every 5 years of tenure.
• Medical, vision, and dental benefits available for as low as $116.64/month for all 3!
• Employer-matched 401(k) after 1 year.
• Company paid AD&D and Life Insurance Policy (up to $25,000 paid to your beneficiary).
• 6 Paid Holidays/year.
• Advancement Opportunities

What we ask of Intake Coordinators:

• Must be at least 18 years of age.
• Be positive, professional, reliable and self-motivated.
• Inquisitive & detail oriented.
• Able to multi-task efficiently.
• Ability to adapt within a fast-changing environment.
• Must be able to enter data into computers or tablets accurately.
• Desire to be a strong part of a team to help reach daily production goals.
• Must have valid driver's license, clean record, and reliable transportation.

If you have questions about what the Intake Coordinator role entails or company benefits, please reach out to our HR department at 253-383-1776.

We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We are an Equal Opportunity Employer, and we celebrate our employees' individual skills and strengths.

**This position is based at the ServiceMaster office in Tacoma, WA**