General Manager - Basalt Steakhouse

Overview

Job Overview:

At Basalt, our premier fine dining steakhouse, the General Manager role is a key position within our resort, ideal for a seasoned professional with a deep passion for hospitality and extensive knowledge in restaurant operations. This role focuses on driving service excellence, culinary distinction, and overall profitability, encompassing the comprehensive management of the restaurant's day-to-day operations and maintaining its high standards of quality and service.

Job Specification:

Onsite: Black Desert Resort
Shift & Schedule Availability: Year Round / Full Time
The budgeted range starts at $75,000 - $85,000. Actual pay will be adjusted based on experience.

Job Responsibilities but not limited:

• Oversee the daily operations of Basalt, ensuring excellence in guest service and quality of food and beverage offerings.
• Lead, inspire, and manage the restaurant team, including recruitment, training, development, and performance management.
• Collaborate with the Chef de Cuisine to develop menu offerings, maintain food quality standards, and ensure a cohesive dining experience.
• Manage financial performance of the restaurant, including budgeting, forecasting, and P&L management.
• Implement and maintain high standards of cleanliness, health, and safety in all areas of the restaurant.
• Develop and execute strategies to enhance customer satisfaction, increase revenue, and maximize profitability.
• Foster strong relationships with guests, team members, and other departments within the resort.
• Analyze and interpret market trends to adapt strategies and stay competitive.
• Plan and oversee marketing and promotional activities to increase brand awareness and attract new clientele.
• Address guest complaints and resolve issues promptly to maintain a high level of customer satisfaction.

• Bachelor's degree in Hospitality Management or related field.
• A minimum of 5 years of management experience in a high-end restaurant or hospitality environment.
• Proven track record of successfully managing a fine dining establishment.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent financial acumen, with experience in budgeting, forecasting, and P&L management.
• Outstanding customer service skills and ability to handle challenging situations diplomatically.
• Knowledge of current food and beverage trends, particularly in the steakhouse sector.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Excellent communication, organizational, and problem-solving skills.
• Flexibility to work during peak hours, including evenings, weekends, and holidays.

Compensation details: 75000-85000

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