Customer Service Assistant

Pipe Manufacturing Company


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


Description:

• Responding to complaints when customers experience problems
• Processing orders and returns
• Documenting customer interactions
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Be able to process orders, forms, applications, or requests.
• Work with colleagues when necessary to resolve customer complaints.

Requirements:

• Communication skills including written and verbal communication
• Customer service skills including patience and positivity
• Excellent computer skills to record, process, and use information to provide assistance to customers
• Problem-solving skills to ensure complaints are assessed in a manner that is satisfactory for the customer and the company
• Communication skills like a pleasant demeanor and ability to work with multiple personalities
• 2+ years' experience in a customer service role
• High school diploma/GED required (College degree preferred)
• Proficient in Microsoft Excel, Word and Outlook
• Detail oriented with the flexibility to adapt to a variety of work situations and interruptions and organize work for appropriate and timely completion
• Ability to work well with others and communicate effectively with staff and customers at all levels
• Ability to work independently with minimal direction
• Strong prioritization and organization skills

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Other types of insurance
• 401K

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

PIcba82dcc22a8-30210-31627673

Location: Joliet, Illinois, US

Posted Date: 4/13/2024