Inside Sales Rep II

AVAILABLE BENEFITS:

• Sign-on Bonus
• Health insurance
• 401(k) & Employer Contribution
• Paid time off
• Paid Holidays
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount program
• Tuition reimbursement

ESSENTIAL TASKS AND RESPONSIBILITIES:

• Generate new business opportunities via Quotes and order follow-up. Close orders on the phone or advance the selling opportunity.
• Determine pricing for all day-to-day sales quotes, following the set pricing guidelines, while communicating and working closely with appropriate field sales to close the sale.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Qualify new leads to generate new business working with appropriate field sales.
• Make outgoing calls to customers to provide additional product information to create awareness and gain potential business.
• Foster positive customer relationships and provide exceptional customer service and care while managing day-to-day customer needs.
• Develop and maintain a working knowledge of the price, application, installation, and specification of company products with continual training to provide a basic level of technical support, including suggesting alternative products/services to meet the customer’s needs.
• General Account Management: Accurately pricing & processing customer orders, quotations, inquiries, and other requests in an accurate, timely, and proactive manner.
• Identify and communicate late orders in advance of promised ship date promptly and accurately.
• Responsible for resolving problems relating to orders by working with all departments within the company.
• Communicates effectively with appropriate departments to obtain pertinent information not available via system means and at all levels of the organization.
• Act as liaison with operations, logistics, marketing, and technical resources for the customer.
• Performs work independently without being prompted while assuming responsibility for meeting the goals and requirements of the position.
• Anticipates problems and proactively addresses issues with little or no supervision in completing assigned tasks.
• Must be willing to assist other Inside Sales Representatives, Sales Personnel, and Managers while maintaining a good working relationship with peers.
• Complete all other duties and projects as assigned.

JOB QUALIFICATIONS:

• Associate degree required, Bachelor’s degree preferably in sales, marketing, or related field.
• Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry.
• Opportunity to move into outside sales.
• Ability to read and write the English language in a clear and concise manner.
• Calm and empathetic demeanor when dealing with demanding customers.
• General typing skills, along with previous PC and Microsoft Office experience.
• Superior verbal and written communication skills.
• Ability to organize, prioritize, and work within established deadlines.
• Willingness to work overtime when necessary or required.
• Math skills required.
• Multi-tasking required.
• Ability to work independently and as a team.
• Willing to travel when necessary.