Order Fulfillment Specialist

Company Background:

Nature's Seed is the retail division of NativeSeed Group, a collection of eleven native seed companies across twelve locations in CA, OR, WA, UT, MT, NV, CO and AZ.

For over three decades, NativeSeed Group has been recognized as the leading supplier of native seed and erosion control products in North America, serving a diverse range of customers including federal and state agencies, departments of transportation, contractors and hydro seeders, environmental landscapers, NGOs, Fortune 500 energy corporations, large landowners, and retail consumers.

NativeSeed Group is the only vertically integrated native seed company in North America and includes four state-of-the-art farming, processing, and cleaning operations as well as 12 points of distribution throughout the West. We have decades of experience designing regionally adapted reclamation and restoration seed solutions spanning small landowner beautification projects to large scale, complex habitat restoration initiatives. Our best-in-class team members specialize in plant ecology, science, agronomy, and the industry's most comprehensive wildland seed collection operation.

Founded in 2011, Nature's Seed is the e-commerce division of NativeSeed Group, providing high-quality seed products for gardening, landscaping, and agricultural purposes. With a commitment to sustainability and customer satisfaction, we take pride in delivering premium seeds and exceptional service to our valued customers. As the operations manager at Nature's Seed, you will be a key component in ensuring the smooth operation of our business and maintaining our reputation for excellence.

Position Description:

As a member of the Nature's Seed fulfillment team, you will work under the direction of the Divisional Operations Manager and will be responsible for assisting with the order fulfillment process from start to finish. You will be responsible for processing customer orders, compiling paperwork, verifying order accuracy, and coordinating with other teams to ensure timely and accurate fulfillment. Specific duties and responsibilities will include, but are not limited to:

• Receive and process customer orders, ensuring that all order details are accurate and complete.
• Verify product availability and coordinate with the warehouse team to ensure that products are available for shipment.
• Communicate with customers to confirm order details, answer questions, and resolve any issues that arise.
• Coordinate with the warehouse team to ensure that products are properly packed and labeled for shipment.
• Generate shipping labels and documentation and coordinate with logistics providers to ensure timely delivery.
• Maintain accurate records of order processing, tracking information, and customer communications.
• Identify opportunities for process improvement and automation, implementing new technologies and systems to improve efficiency and reduce costs.
• Learn the ins and outs of our custom ERP system to fulfill orders, manage inventory, and process returns.
• Assist as needed with logistics, sales & service, and warehouse teams.

Qualifications:

• Basic understanding of order processing and fulfillment operations, including shipping and logistics.
• Experience with e-commerce platforms and order management systems.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong attention to detail and ability to analyze data.
• Strong organizational skills and work ethic.

Working Conditions:

While this is an office position, please note that you will be required to work near an environment containing dust and other plant related debris. People with asthma or known allergens to grasses, pollen, etc. should not apply.

Benefits:

As a full time employee, you will be eligible for company benefits after a 60 day introduction period. Benefits include:

• Health Insurance
• Available HSA (with employer match) and PPO insurance options
• Company Paid Vision Premiums
• Dental
• 401k with Employer Match
• 16 Days PTO/Year with increase for long term employees
• Paid Holidays
• $15K Employer Paid Life/AD&D
• Yearly performance reviews with potential for wage increase

Job Type:

• Full time, 40 hours/week
• Monday-Friday, 8:00 am – 5:00 pm

Salary: $17.00 - $19.00/hour based on experience

Work Location: Lehi, Utah

PI32979715-30210-e093eae5e6de