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Paul Davis Restoration Inc

Project Director (Construction / Reconstruction)

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Job Location

Phoenixville, PA, United States

Job Description

The Onsite Field - Project Director is the first interaction with the customer after a loss and is responsible for interacting with the customer in a courteous and professional manner. The Project Director is responsible for selling all three verticals of mitigation, contents and reconstruction, as applicable.

Essential Duties/Responsibilities

  • First interaction with Customer in site
  • Responsible for acknowledgement of arrival and compliance with Carrier Service levels
  • Collects 3D scans on the project for exterior and interior repairs
  • Scopes losses
  • Discusses repairs with the customer and obtains work authorization/contract
  • Provide scope and 3D handoff to estimating team depending on severity of the loss
  • Maintain customer satisfaction, as determined by completed satisfaction surveys.
  • Update Systems
  • Responsibility for adhering to the PDO Health & Safety Program.
  • Participate in local company efforts to be the “expert” in the industry.
  • Maintain contact/relationships with key customers
  • Seek alliances to improve performance.
  • Support staff in key client situations and events.
  • Meet or exceed compliance to Carrier Program Service Level Agreements.
  • Meet or exceed property owner expectations for communication and service.
  • Meet and maintain Net Promoter Score minimum monthly average of 70.
  • Collect Accounts Receivable
  • All other duties as assigned

Competency – Knowledge, Skills and Abilities:

  • Knowledge of Microsoft Office applications (Outlook, Word, Excel)
  • Knowledge of our main operating systems; RMS, Xactimate and Symbility
  • Customer Service Skills
  • Communication skills
  • Administration skills
  • Ability to learn and operate our primary operating systems
  • Ability to create documents
  • Ability to answer and communicate with customers over the phone and face to face
  • Ability to work office equipment (fax, scanner, printer, phone system, computers)
  • Ability to work independently
  • Ability to work in a team environment
  • Ability to coordinate multiple jobs within the same time frame
  • Ability to operate our main operating systems
  • Stress Management and Composure
  • Maintain a level of confidentiality

Required Education and Experience

  • Bachelor’s Degree or equivalent industry experience
  • Two plus years’ experience in restoration or construction as an Estimator or in Business Development

Preferred Education and Experience

  • Industry certifications (IICRC and Lead)
  • Experience as a Construction Superintendent or Project Manager


Location: Phoenixville, Pennsylvania, US

Posted Date: 11/6/2021
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Paul Davis Restoration Inc


November 6, 2021
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