Multi Site Retail Manager

Multi-Site Manager – Krispy Kreme UK Location: West Midlands (Birmingham New Street Station, Birmingham Selfridges. Birmingham Bullring. Merry Hill. Merry Hill Box Store, Telford & Solihull) Reports to: Head of Region Contract: 40 Hours P/W, Full-time, Permanent Where Sweet Leadership Meets Serious Impact We make more than just doughnuts; we create moments of joy that brighten people’s days. Our stores are vibrant, feel-good spaces designed for ease, enjoyment, and connection. We’re looking for a Multi-Site Manager to keep the smiles (and glaze) flowing across multiple locations within the West Midlands. If you’re a people focused, experienced manager from retail, hospitality, or QSR, this is your chance to take your career from great… to glazed greatness. Your Mission As a Krispy Kreme Multi-Site Manager, you’ll bring energy, structure, and sparkle to every store in your patch. You’ll be the heartbeat of your teams; leading, inspiring, and empowering Shift Leaders and Team Members to deliver an unforgettable customer experience every single day. Lead and develop your teams by coaching and motivating them to be their best. Drive performance across multiple shops by owning KPIs, profit, and brand standards. Deliver commercial results through strong scheduling, cost control, and smart planning. Foster a culture where people feel valued, supported, and inspired to grow. Champion customer happiness by creating feel good experiences that keep guests coming back for more. Ensure every shop looks its best, runs safely, and lives up to the Krispy Kreme brand. What You’ll Bring You’ve led multi-site or high-volume operations before; maybe in coffee, QSR, convenience, or retail and you know how to blend commercial savvy with people leadership. A track record of driving sales and profitability across multiple locations or a singular large operation A natural ability to motivate, coach, and grow high-performing teams. Strong organisational and analytical skills; you know your way around a P&L. A passion for outstanding customer experience You’ll bring energy, positivity, and resilience; because leading across sites means every day’s a little different. Why You’ll Love Being a Krispy Kremer Sweet Rewards Competitive salary performance related bonus Pension & life assurance Company discounts and perks platform Perks on Perks Free doughnuts while you’re working (and a box to take home for special occasions) Hot drinks to fuel your day Access to WeCare & Grocery Aid which offers a 24/7 GP service, mental health support, fitness inspiration, and financial wellbeing support for you and your family Culture That’s Full of Flavour At Krispy Kreme, we’re a mix of personalities from foodies, gym-goers, gamers, bookworms, and beyond. Whoever you are, you’ll find your fit here. We celebrate individuality, teamwork, and joy… because life’s too short not to smile. Ready to Roll? If you’re a dynamic multi-site leader who thrives on people, performance, and positivity, then this is your chance to make your mark with one of the UK’s most loved brands. Doughnut wait…. apply today!

Location: West Midlands, UK, GB

Posted Date: 11/1/2025