Third Party Claims Supervisor

Third Party Claims Supervisor Ringway Sandy, SG19 1SD Ringway, a trusted provider of highways services to the public sector, is seeking an experienced Third Party Claims Supervisor. You will lead a small team responsible for managing a range of third party and public liability claims. In this role, you will oversee the end-to-end process of producing high-quality cost packs, ensuring accuracy, timeliness, and alignment with client objectives. Acting as a central point of escalation for complex or high-priority cases, you will work collaboratively with internal and external stakeholders to drive continuous improvement and deliver excellent outcomes. Key Responsibilities Lead and support the team in collating documentation and reconciling costs to deliver accurate, high-quality cost packs. Drive process improvements based on client feedback and evolving requirements. Work with operational and commercial teams to streamline workflows, reduce internal queries, and shorten resolution times. Oversee investigations into public liability claims, ensuring correct assessment of liability and timely claimant responses. Liaise with police forces to obtain reports and details relevant to claims, overseeing payment processing for records. Support and supervise negotiations with insurers, ensuring recoveries are allocated accurately in collaboration with finance. Produce regular high-level progress reports to support performance tracking and decision-making. Undertake additional duties as required to support team and organisational objectives. Person Specification Strong analytical thinking and problem-solving skills. Proven experience in change management and process improvement. Ability to coach, mentor, and develop team members. Excellent communication and stakeholder engagement skills. Strong customer focus, prioritising needs of clients and stakeholders. Competent in using digital tools, systems, and technical applications. Experience in setting objectives, monitoring performance, and delivering results. Effective planning, organisation, and prioritisation of workloads. Commitment to health, safety, and wellbeing in the workplace.

Location: Sandy, UK, GB

Posted Date: 11/1/2025