Community Services Manager

Community Services Manager – Dermatology & ENT £48,000 Performance Bonus Hybrid – Croydon Head Office Full-Time, Permanent Are you a strategic operations leader with a passion for improving NHS community services? Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation? We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery. This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure. You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success. Key Responsibilities: Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing Manage operational performance to meet KPIs, NHS service levels, and contractual obligations Lead a team of clinical and non-clinical professionals Track and analyse key performance data to identify trends, risks, and service improvement opportunities Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners Manage the full P&L of assigned services and monitor financial performance closely Build and maintain strong working relationships with commissioners, local authorities, and clinic partners Actively contribute to organisational change initiatives and quality improvement projects Ensure full compliance with CQC, NHS, and internal regulatory frameworks Ideal Candidate Profile: Degree; ideally in Business Administration, Healthcare Management or a relevant field Proven experience managing healthcare services Strong leadership skills with the ability to manage both direct and matrix teams Background in owning P&L and operational budgets Stakeholder engagement experience Familiar with pathway design, waitlist management, and performance monitoring Adaptable, friendly, and capable of thriving in a high-growth, change-led environment Practice Managers or Operations Leads ready for a step up are also encouraged to apply What’s On Offer: Hybrid working – typically 3 days in-office Up to £48,000 basic salary Quarterly bonus of £1,000 for hitting operational profit targets Annual bonus of £1,000 if yearly service targets are achieved Overachievement bonus – £250 for every £20,000 above annual budget 37.5-hour week, Monday–Friday; 9am–5pm Paid travel expenses to regional clinic sites A genuinely autonomous leadership role with strong internal support and cross-functional collaboration Fantastic long term opportunities for growth and development into more senior-level roles Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames Interested? To apply or find out more, contact Tom Fitch on 02393 874295 or 07919 008757 , or email your CV to tfitch@compassltd.co.uk

Location: Croydon, UK, GB

Posted Date: 10/31/2025