Application Support Specialist

Hello,I'm Robin, a recruitment and business development consultant at FED IT, a recruitment firm specializing in IT professions.I handle both temporary and permanent recruitment. We are looking for an Application Support Analyst to join a dynamic team. This is a permanent, 100% on-site position located in downtown Montreal.We are looking for a senior candidate with a minimum of 10 years of experience in a similar role in the IT industry. My responsibilities:* Provide high-quality technical support to North and South American clients and partners, including onboarding, training, and personalized follow-up.* Manage tickets: prioritize, resolve, analyze in detail, and replicate scenarios in the lab.* Collaborate with technical teams to configure test environments and efficiently resolve complex issues.* Manage customer escalations with a calm, factual approach, and a focus on rapid and satisfactory resolution.* Represent the client at trade shows and on-site meetings with clients and partners. Preferred Qualifications* Degree in Computer Science, Engineering, or Information Systems (or equivalent).* Minimum 10 years of experience in a similar role in the IT sector.* Strong technical expertise: APIs, networks, MS Windows Server, MS Azure, SQL.* Strong prioritization and stakeholder management skills.* Excellent problem-solving skills.* Fluent in English (oral and written), other languages ​​an asset. What the position offers:* Experience with innovative products and renowned clients.* High degree of autonomy with a direct and tangible impact on results.* Rapid learning curve and professional development based on your strengths and interests.* A close-knit and inclusive team, in a collaborative atmosphere.* An entrepreneurial environment with an agile organizational structure.

Location: Montréal, Quebec, CA

Posted Date: 9/16/2025