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Re-Bath & More

Construction General Manager

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Job Location

West Chester, PA, United States

Job Description

Re-Bath is a fast growing, bathroom remodeling company. We need a General Manager with excellent communication skills, experience, and savvy to manage a growing team.

To thrive in this role, you'll need to be self-motivated, work with and lead a team, communicate well, and be highly organized. We are looking for an individual who isn't afraid to work really hard. Experience in the construction industry is a plus. The right individual will play a key part in the expansion of this company and will have the opportunity to grow as the company grows.



RESPONSBILITIES AND TASKS (Essential Functions):

Personnel Management

  • Recruiting, Training and Managing all local employees
  • Oversee scheduling and team composition
  • Promote a positive, productive, respectful, and fun team environment
  • Organize and conduct monthly safety meetings with staff
  • Organize and facilitate weekly meetings to share important updates, review recent performance, track progress on quarterly goals, and identify/discuss/solve any issues

Operations & Administration

  • Review sales, contract, and installation documents with sales & production staff to ensure project feasibility, contract fulfillment, and compliance with various policies and regulations.
  • Facilitate, guide and assist in the sales and production processes
  • Manage the payroll process
  • With the assistance of the sales and production staff, ensure finance application process is fulfilled to ensure timely ordering and closeout of projects.
  • QuickBooks- Customer data entry, customer payments, customer invoices, accounts payable (review vendor invoices).
  • Relay feedback between Production department and Sales department to increase efficiencies and improve customer experience
  • Monitor monthly reports to ensure minimum required numbers are met (Profit & Loss: Gross Profit and Net Profit)

Customer Experience

  • Communicate with sales and production staff to discuss customers' expectations
  • Oversee quality control on installations with production staff
  • Monitor and manage customer satisfaction and issue resolution
  • Field and respond to after-hours calls from answering service

Facilities & Resource Management

  • Ensure employees have necessary resources to complete their jobs
  • (Facility/Vehicle/Equipment maintenance, office supplies, install supplies, and inventory requirements)
  • Oversee inventory control with production staff to ensure efficient use and reduce held inventory
  • Communicate with vendors and subcontractors to optimize quality, delivery, and cost of goods provided (Supply Chain Management)
  • Use Re-Bath product ordering system and other vendor systems (Ferguson, Onyx, etc.) to order materials with production staff to ensure timely delivery for scheduled jobs

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • Maintain a high level of customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Attend and participate in weekly Sales Meetings conducted by VP of Sales
  • Be involved with local construction groups to build relationships within the construction industry (NARI, Chamber of Commerce, etc.)

MINIMUM EXPERIENCE AND EDUCATION

  • Basic business knowledge
  • Solid experience delivering customer service
  • Basic accounting skills with a high degree of accuracy
  • Experience managing a busy work schedule
  • High School Diploma
  • 2 Years Management Experience

PREFERRED EXPERIENCE AND EDUCATION

  • College Degree
  • Prior management in construction or home remodeling industry

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

  • Sitting 80% (in the office, client's homes)
  • Standing/walking 20%
  • Moderate noise levels from office equipment.
  • Minimum lifting requirements of 45 pounds (will need to help receive deliveries)
  • Frequent client and interoffice personnel interaction; heavily dependent on excellent customer interaction.
  • Hearing – Must be able to hear telephonic equipment and comfortably communicate with clients and others by telephone and in person.
  • Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.

PERFORMANCE STANDARDS (SUCCESS FACTORS):

  • Adhere to company core values
    • Growth Mindset
    • Positive Can Do Attitude
    • Do the Right Thing instead of the Easy Thing

Medical Insurance, 401(k) with company match, PTO, Paid Holidays and a company vehicle is provided!





PI132639042



Location: West Chester, Pennsylvania, US

Posted Date: 3/26/2021
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Re-Bath & More

Posted

March 26, 2021
UID: 132639042

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