Customer Success Manager

We’re Hiring: Customer Success Manager | NEON NEON is transforming how businesses engage their customers through a cutting-edge all in one solution—and we’re just getting started. As we continue to scale, we’re looking for a Customer Success Manager who’s passionate about relationships, obsessed with delivering value, and excited to grow with our customers. About the Role: As a Customer Success Manager at NEON, you’ll become the trusted advisor for our partners once they go live. You’ll work closely with brands to understand their evolving needs, ensure they’re getting the most out of our platform, and identify opportunities to expand the relationship. What You’ll Do: Serve as the main point of contact post-implementation for a portfolio of accounts Drive product adoption and help partners maximize the value of NEON’s solutions Identify upsell opportunities and collaborate with the Growth team to execute expansion Develop strong, long-term relationships across customer organizations Track account health and proactively resolve challenges to drive retention Advocate for customer needs internally and contribute to our roadmap What We’re Looking For: 2 years in a Customer Success, Account Management, or related client-facing role Strong communication and relationship-building skills Experience working with SaaS, digital signage, or marketing technology (a plus) A proactive, curious mindset—someone who asks great questions and seeks creative solutions Comfortable navigating multiple priorities and collaborating across teams Why NEON? We’re a fast-growing startup backed by industry leaders and driven by a mission to light up the customer journey—literally. At NEON, you’ll have the chance to make an immediate impact, shape the customer experience, and grow your career alongside a passionate team.

Location: Phoenix, Arizona, US

Posted Date: 7/18/2025