Service manager

Job Title: Service Manager - Domestic Services Location: Norfolk Contract Type: Fixed-Term - Initial 3 months, potential to extend to 6 months Hours: Full-Time, 37.5 hours per week Rate: negotiable depending on experience Start Date: ASAP (subject to clearance) About the Role We are urgently seeking an experienced Services Manager to manage a Domestic Services team. This temporary role is critical to the delivery of high-quality patient-facing cleaning services within a Hospital. The successful candidate will take on day-to-day operational management and leadership of approximately 280 domestic staff who provide services 24/7. You will be expected to drive high standards of cleanliness, manage resources effectively, and oversee key performance areas, including sickness absence reviews, appraisals, training, and compliance monitoring. Key Responsibilities Lead and manage the Domestic Services team to ensure a clean and safe environment for patients, staff, and visitors Ensure adherence to the National Cleaning Standards and local infection prevention control guidelines Provide ongoing leadership and support to supervisors and domestic staff Take responsibility for sickness absence management, including Stage 1 & 2 sickness reviews Implement performance management processes and improve compliance with appraisals and training KPIs Produce high-level reports and documentation for internal and external stakeholders Monitor and manage the budget, including effective resource allocation and supplier management Address and resolve any staffing challenges, ensuring continuous support for front line teams What We're Looking For Proven experience in managing domestic services within a hospital or health-care setting Strong understanding of cleaning standards and infection prevention control requirements Demonstrable experience in staff leadership, including managing large teams and performance management Exceptional organisational and communication skills, with the ability to write clear reports and engage with senior stakeholders Experience managing sickness absence, appraisals, and training compliance within a large team Ability to lead, motivate, and support staff, ensuring service delivery standards are met Immediate availability to start (subject to clearance) Additional Information This role is initially for 3 months, with a potential extension to 6 months pending financial approval from the Trust The Client is looking for support to manage immediate staffing challenges and improve service compliance The role involves a high level of autonomy, and you will need to be proactive in addressing operational challenges and providing leadership support A competitive hourly rate will be offered, based on experience How to Apply Please send your CV and availability details to ASAP. For any inquiries or further details, please contact Berkhan at

Location: Great Yarmouth, GB

Posted Date: 5/13/2025