Provide support for customers primarily via email, chat, phone, webinar, etc to ease their experience on the platform, answer questions, and provide consultative assistance.
“Own” each customer interaction. Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.
Develop a comprehensive understanding of the EcoVadis platform, processes, & practices to ensure quality assistance with incoming customer queries. Continuous learning is necessary as we expand service offerings and make improvements.
Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success
Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation
Additional responsibilities related to the function may be required
Diploma or Degree in a Business related discipline (Management, Business, Marketing)
Must be fluent in English & French. Proficiency in additional languages would be appreciated.
At least 1 year working experience preferably with international exposure in a support role (even if only dealing with international clients over the phone)
Experience in Online Chat support would be a plus
Must be able to speak with a customer as a first level support.
Good oral and written communication skills (email etiquette)
Customer and quality oriented attitude
Ability to work under pressure and tight deadlines
Demonstrate high proficiency in Excel and PowerPoint
Ability to work well in an international team environment
Interest or passion for Sustainability
Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...
What EcoVadis offers:
• The opportunity to work in an autonomous way and in a dynamic environment where your new ideas will be valued. be part of a young, exciting and diverse global team.
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.
Terms: 6 months Internship with possibility of getting confirmed if performance is satisfactory
Location: Based in Ebene, Cybercity, Mauritius
For more information about EcoVadis please visit our site: www.ecovadis.com
Experience required: Entry Level
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